For many people visiting a consumer event is a considerable investment, not just financially but also in time, one of their most valuable assets. That’s time […]
Many performance measurements and KPI’s mean little in and of themselves without context and so competitive benchmarks provide valuable objectivity. They help an organisation to evaluate […]
It’s not something we’re supposed to do, so the saying goes, however I recently spent a day with the Association of Qualitative Research practitioners (AQR) […]
Brand is a word that’s used widely but often inaccurately. Is the product you sell or the service you offer a brand? Brands produce/reinforce perceptions, they […]